OmaIntti, a digital service developed in collaboration between the Finnish Defence Forces and HiQ, has been awarded the prestigious 2024 Service Management Act of the Year by the global organisation IT Service Management Forum, ItSMF Finland. The award celebrates the service’s innovative efforts to enhance interaction between conscripts and the Defence Forces through a customer-focused digital platform.

OmaIntti is a digital service developed by the Finnish Defence Forces and HiQ to facilitate case management for conscripts and reservists. The service consolidates the Defence Forces’ web content and services into a single user interface, enabling seamless access to personal information and updates.

The service is available to all conscripts aged 18–60 (excluding Defence Forces and Border Guard employees) and women aged 18–29 interested in voluntary military service.

OmaIntti represents a significant step toward modern and digital case management within the Defence Forces, improving interaction with conscripts and ensuring that information is current and easily accessible.

Simplified Services for Conscripts

OmaIntti integrates the Defence Forces’ digital content and tools into a user-friendly interface tailored to conscripts. A unique feature of the service is its ability to customize information based on the user’s current stage of service. New recruits receive personalized instructions, while those already in service access content relevant to their current needs.

The service is available to all conscripts aged 18–60 (excluding Defence Forces and Border Guard employees) and women aged 18–29 interested in voluntary military service.

OmaIntti represents a significant step toward modern and digital case management within the Defence Forces, improving interaction with conscripts and ensuring that information is current and easily accessible.

Continuous Development

In 2024, a new feature, Personal Information, was launched in OmaIntti. It allows conscripts to review and update their personal data. Reservists can also now access important information, such as their latest promotion and wartime placement status, ensuring that the Defence Forces maintain up-to-date information.

Recognition for Excellence

ItSMF Finland’s jury highlighted OmaIntti for its high standards of user-friendliness, accessibility, and reliability while improving communication with conscripts. The award was presented during ItSMF Finland’s 20th-anniversary conference in Helsinki on November 27, 2024.

OmaIntti is an excellent example of how technology and software can revolutionize public services, making them more efficient, user-friendly, and responsive to their target groups.

The Swedish AI Commission's roadmap is a welcome and important initiative to strengthen Sweden's position as a leading player in artificial intelligence. The roadmap prioritizes education, research, and responsible AI usage – areas that are essential for driving innovation and long-term development.

“The roadmap demonstrates Sweden’s ambition to lead the way, which is crucial in an era where AI and software form the foundation of value creation across all industries. To achieve this, we need to focus on tangible, value-creating use cases where competence development, collaboration, and innovation are key to driving sustainable growth and strengthening Sweden’s global competitiveness,” says Samuel Skott, CEO of HiQ.

We see opportunities to further strengthen certain aspects of the roadmap. Specifically, small and medium-sized enterprises (SMEs) need greater support to integrate AI into their operations. Many of these companies lack the resources necessary to fully leverage AI, which risks creating a digital divide. By investing in inclusive AI development that benefits both large and small actors, Sweden can ensure the technology is used to create value for society as a whole.

“AI is a powerful tool, but to reach its full potential, we must help businesses at various stages of digital maturity identify the right use cases that deliver real value. It’s not just about developing advanced technology but about making it accessible and practical for everyone – from global corporations to smaller players. With the right focus, Sweden can become a role model for integrating innovation and new technology at scale,” says Shahin Atai, Head of AI at HiQ.

Competence development and innovation are two areas we see as particularly critical. Sweden needs to invest in education and continuous skill-building for the existing workforce to meet future demands. By combining these efforts with a clear strategy for innovation, Sweden can solidify its role as a leading AI nation and strengthen its position on the global stage.

HiQ looks forward to following the implementation of the AI Commission’s roadmap and is ready to play a key role in this transformation. With our expertise and tailored solutions in AI, digital transformation, and cybersecurity, we stand prepared to support companies on their journey and ensure that Sweden reaches its full potential in this domain.

Read more about the AI Commission’s roadmap here.

HiQ is participating as a Knowledge Partner at AI & Business Futures 2024, which takes place in Stockholm on December 5, 2024. As one of the Nordic region's leading players in digital transformation and AI, HiQ will share its expertise and demonstrate how companies can use AI to drive innovation and strengthen their competitiveness.

The event brings together experts and decision-makers from around the world to explore the future of AI and its impact on business. As a Knowledge Partner, HiQ will highlight the importance of using AI with clear objectives and in a way that balances innovation with ethics and transparency.

“AI is a fantastic tool for solving clearly defined problems—not a universal solution in itself,” says Shahin Atai, Head of AI at HiQ, and continues:

“I look forward to meeting others in the industry and discussing how companies can combine the power of technology with ethical principles and responsibility. By doing so, we can not only achieve business goals but also create long-term value and lead development in our sectors.”

AI & Business Futures is a gathering place to explore groundbreaking solutions and future visions in AI.

“We look forward to having HiQ on site and are pleased that they are generously sharing a range of insight articles and other AI-related material with all our visitors,” says Johan Ehrström at Business Insight, who organizes the event.

Don’t miss the chance to participate—the registration is open via www.ai-nordic.se.

Bankgirot is taking a significant step toward modernizing Sweden’s payment infrastructure by developing a new, secure, and efficient payment system. In collaboration with HiQ, a future-ready solution is built to meet evolving demands.

This system is part of Bankgirot’s strategy to ensure that Swedish banks and their customers can continue to rely on a stable and secure infrastructure. HiQ is selected as partner in developing the system.

“At Bankgirot, we are proud to continue developing and modernizing Sweden’s payment infrastructure. As new requirements and external influences drive the payment sector forward, Bankgirot will ensure secure and efficient payments in the years ahead. Our partnership with HiQ will help deliver a solution that is both robust and adaptable to future needs,” says Anna Maria Nyström, Chief Product Officer at Bankgirot.

Infrastructure Ready for the Future

As a partner, HiQ will work closely with Bankgirot to build an entirely new solution. With extensive experience in tailor-made digital solutions within the financial sector, HiQ is a trusted partner in infrastructure projects that are essential to society. Bankgirot and HiQ have previously collaborated successfully as well.

“It is a great honor to contribute to Sweden’s future payment infrastructure together with Bankgirot. This type of essential infrastructure demands extremely high levels of functionality and security, and our focus is on delivering a robust and scalable solution that meets Bankgirot’s high standards, will adapt to evolving demands, and enable innovation for decades to come,” says Samuel Skott, CEO of HiQ.

A Customized Solution with High Security Standards

The new system will be custom-built with a modern architecture, providing Bankgirot with flexibility, scalability, and the capacity for ongoing development. The solution will be designed to adhere to the Nordic Payment Council’s guidelines for Credit Transfer (ISO20022).

The system will be delivered in phases over the coming years.

Erik Ridman, Regional Manager for HiQ in Stockholm, heads the partnership with Bankgirot. He describes how new regulations and technologies will shape future payments, with Bankgirot playing a crucial role in securing Sweden’s future infrastructure – a mission HiQ is now contributing to.

“Bankgirot serves as a central component of the financial infrastructure in Sweden. Through our projects and partnerships, we’ve developed a deep understanding of what is required to build systems with high standards for security, adaptability, and innovation in this environment. We look forward to collaborating with Bankgirot to shape the future of payment solutions,” says Erik Ridman.

About Bankgirot

Bankgirot is a Swedish clearing organisation and technology company with over 60 years of experience in providing financial infrastructure to banks. In collaboration with the payments sector, we facilitate transfers between bank accounts and enable seamless transactions between individuals and businesses. We are committed to ensuring the flawless operation of the current payments system while simultaneously developing future-proof solutions. At Bankgirot, we play a vital role in securing and advancing the Swedish payments landscape.