Crew Management System for SAS & Finnair
Crew Management System for SAS & Finnair: Streamlining Operations with HiQ
HiQ has been a partner for SAS and Finnair for over a decade, streamlining their operations with a robust Crew Management System (CMS). Designed to address the complexities of delays and disruptions, the CMS automates scheduling, coordinates logistics, and ensures compliance with industry regulations. With features like real-time communication and comprehensive crew support, the system minimizes manual work, enhances reliability, and aligns stakeholders across operations. HiQ’s 24/7 support and continuous updates have made the CMS a mission-critical tool, helping SAS and Finnair manage disruptions efficiently and maintain seamless operations for both staff and passengers.
Client: SAS & Finnair
Industry: Aviation
Solution Area: Crew Management System (CMS) Development and Integration
The Challenge: Managing Disruptions in Airline Operations
Delays and cancellations are an inevitable part of the aviation industry, affecting not only passengers but also airline staff. Each disruption requires swift action to:
- Revise schedules and assign replacement crews.
- Arrange overnight stays, transfers, and visas for affected staff.
- Ensure compliance with complex industry regulations and labor agreements.
The challenge for airlines like SAS and Finnair lies in addressing these disruptions quickly and efficiently, ensuring minimal impact on operations while maintaining compliance and employee satisfaction.
The Solution: A Comprehensive Crew Management System
For over a decade, HiQ has partnered with SAS and Finnair to develop and enhance a robust Crew Management System (CMS) that addresses these challenges head-on. The CMS streamlines crew planning, reduces manual work, and ensures seamless coordination across stakeholders.
Key Features of the CMS:
- Automated Scheduling: Timetables are automatically updated to reflect working hours, staff breaks, and compliance with labor regulations.
- Comprehensive Crew Support: The CMS handles logistics for stopovers, transfers, visas, and replacement crews.
- Real-Time Coordination: Enables seamless communication between administrators, airline operations teams, and system suppliers.
HiQ deployed a team of 25+ consultants with expertise in custom software development, system integration, and test automation to deliver the solution. Today, HiQ remains responsible for day-to-day management, development, and 24/7 support of the CMS.
Results: Transforming Crew Operations
HiQ’s CMS has delivered significant improvements for both airlines:
- Integrated Operations: The CMS aligns multiple stakeholders, reducing errors and enhancing operational efficiency.
- Minimized Manual Work: Automated processes save time and reduce the burden on administrative staff.
- Enhanced Reliability: With 24/7 availability, the CMS ensures uninterrupted support for mission-critical crew operations.
The solution’s scalability and continuous updates make it a cornerstone of SAS and Finnair’s operations, enabling them to manage disruptions more effectively and ensure smooth operations for crew and passengers alike.
HiQ’s Role: Delivering Expertise and Continuity
HiQ’s long-term partnership with SAS and Finnair is built on a deep understanding of both the technical and operational challenges in the aviation industry. HiQ’s contributions include:
Cross-Functional Collaboration: Coordinating efforts across diverse teams to deliver a seamless user experience.
Custom Software Development: Building a tailored solution to meet the unique needs of the airlines.
Ongoing Support: Ensuring system stability and functionality through 24/7 support and regular updates.
HiQ’s Edge: A Decade of Expertise in Aviation Solutions
With over a decade of experience in CMS development, HiQ has unparalleled knowledge of the aviation industry’s complexities. By combining technical innovation with a user-centric approach, HiQ delivers solutions that drive operational excellence and ensure long-term value for its partners.
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